Stockland venues with Amazon Lockers include the Piccadilly Centre in Sydney CBD, Stockland Green Hills in Maitland, Stockland The Pines in Doncaster East, as well as centres in Merrylands, Baulkham Hills, Balgowlah, Glendale, Nowra, Shellharbour, Wetherill Park, Point Cook, Wendouree, and others.
These lockers will be part of Amazon’s Amazon Hub, a parcel pickup network for its customers, intended to provide them with more flexibility and control over their deliveries. Pickup options come in two forms – self-service Lockers and staffed Counters.
The process is safe and simple. Upon shopping at Amazon.com.au, customers can opt for a Locker/Counter option instead of a delivery option, before selecting the most convenient pickup point. When the parcel arrives, customers will receive an email notification with a unique barcode and six-digit code that they will use to retrieve their parcel either at the Lockers or Counters. Customers will have 3 days to collect their parcels from a Locker or 14 days to collect from a Counter.
Stockland Group Executive and CEO of Commercial Property, Louise Mason, said that Stockland is proud to partner with Amazon to offer customers convenient pick up access to their online purchases.
“Our customers continue to demonstrate their desire for innovative in-centre features, tech-integrated amenity and convenience led initiatives to enhance their everyday shopping experiences. It is integral that Australian shopping centres continue to evolve and adapt to retailer, customer and global demands,” said Ms Mason.
Ms Mason explained that Stockland believes that online shopping platforms like Amazon can be considered an extension to what their retail town centres can provide customers. Hence, this partnership with Amazon allows Stockland to further cater to what their customers want.
“At Stockland we believe the future of retail is about creating places that are at the heart of communities, provide exceptional convenience and offer tailored and unique experiences for customers,” said Ms Mason.
Amazon Hub Lockers or Counters are available at more than a hundred locations, including Commonwealth Bank of Australia branches, Victorian Authorised Newsagents Association locations and Stockland Shopping Centres. Amazon plans to expand this network to thousands of other locations through partnerships with retailers, convenience stores and small businesses across Australia.
Amazon’s announcement to launch pickup locations through Amazon Hub comes after its recent announcement of a new fulfilment centre in Perth, following the opening of existing centres in Melbourne’s Dandenong South (December 2017) and Sydney’s Moorebank (August 2018). These centres enable faster deliveries to customers across the country, and allows Amazon to better handle current and future customer demand in Australia.
Cover Image: Sydney’s Piccadilly Centre is one of the retail centres where Amazon Lockers have been installed in. (Image: Trip Advisor)